How we handle your information.

At Tour & Travel, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website or contact us for flight assistance and travel information.

By using our website, you acknowledge that you have read this policy. If you do not agree with its terms, please discontinue using the website where appropriate.

1. Information We Collect

We may collect personal information that you voluntarily provide when submitting an inquiry, requesting assistance, or communicating with our team. Depending on your request, this information may include:

Your name and contact information, including email address and phone number.
Travel details, such as departure and arrival cities, travel dates, and passenger count.
Reservation information, including a booking reference when relevant to your inquiry.
Information contained in messages, feedback, or other communications you send us.
Preferences or other details you choose to share when requesting travel guidance.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and access timestamps. This information may be collected through server logs, cookies, and similar technologies, depending on your settings and applicable law.

Please do not send payment card details, account passwords, passport information, or other sensitive personal information unless it is genuinely necessary and an appropriate, secure method of submission has been provided.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to questions and requests for flight assistance.
To provide relevant travel information and explain available options.
To help you understand reservation procedures, baggage requirements, and applicable travel policies.
To communicate with you about an inquiry or requested assistance.
To maintain, troubleshoot, and improve our website and services.
To monitor website performance, prevent fraud, and protect against misuse.
To comply with applicable legal obligations and enforce our website terms.

We do not use your information for purposes that are incompatible with the purposes described in this policy unless we have an appropriate legal basis or obtain any consent required by law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and measure performance. Where applicable, these technologies may also be used for analytics or advertising.

You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect some website features. Non-essential cookies will be used in accordance with applicable consent requirements.

For additional details, please review our Cookies Policy if one is available on our website.

4. How We Share Information

We do not sell your personal information for money. We may disclose information in the following circumstances, where appropriate:

Service providers: To vendors that help operate our website, communications, hosting, security, analytics, or customer inquiry systems.
Travel-related providers: When necessary to address a request and where the relevant provider is involved. We will not share information with an airline or other travel provider unless there is an appropriate reason and legal basis.
Legal requirements: When disclosure is required by law, a valid legal process, or a competent authority.
Protection and security: When reasonably necessary to investigate fraud, address security issues, protect rights, or prevent unlawful activity.
Business changes: In connection with a merger, restructuring, or transfer of business, subject to applicable privacy requirements.

5. Third-Party Websites and Services

Our website may contain links to airline websites, travel resources, or other third-party websites. These websites operate independently and have their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. Please review their policies before submitting personal information or completing a transaction with them.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. The safeguards used depend on the nature of the information and the risks involved.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when transmitting personal information online and contact us if you believe your information has been used improperly.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, respond to inquiries, maintain appropriate business records, resolve disputes, meet legal obligations, and protect our legitimate interests.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymize it, subject to applicable legal and operational requirements.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format where applicable.
Opt out of marketing communications where offered.
Submit a privacy complaint to the relevant supervisory authority where applicable.

To submit a privacy request, contact us using the email address below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions or record-retention requirements.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children who are below the age at which they can independently consent to data processing under applicable law. We do not knowingly collect children's personal information without any consent or authorization required by law. If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

10. International Data Transfers

Depending on where you access our website and where our service providers operate, your information may be processed or stored in countries other than your own. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers, or legal requirements. Updated versions will be published on this page with a revised effective or updated date where appropriate. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Tour & Travel
Email: help@FareBuddyGo.com